Your Questions Answered

Race Pack and Amendments

When will I receive my race pack?

Race packs will arrive between 1 month and 2 days before the event.

If you haven’t received your pack then it could have got lost in the post. Please come to the ‘Registration Tent’ on event day at least one hour before your wave time, and we will allocate you a new one. If the address is correct, there will be no charge for the replacement. If the address is incorrect, this will be subject to a £10 charge for the replacement (cash only).

I’ve lost my race number, what do I do?

If you lose your race number please come to the ‘Registration Tent’ on event day at least one hour before your wave time to be issued with a replacement for £10 (cash only).

I’ve moved. How can I change my postal address?

You can change your postal address through your registration login on Eventbrite. This cannot be changed within one month of the event.

Can I change my wave time?

You can change your wave time up to 1 month prior to the event date, providing there is still room in the wave time you would like to change to. Simply email themajor@britmilfit.com and we will do our best to accommodate your request.

Team Entries

Team incentives

Listen in Team Captains - The Major is rewarding his team captains with a brand new affiliate scheme! Enlist your own battalion and you’ll get 10% back for every one of your mates who sign up.

TEAM PLACES: To purchase more team places, or for any other team enquiries, call my troops on 020 8996 2220 or email themajor@britmilfit.com

TO CLAIM: Visit our affiliate programme page, join the programme and follow the instructions.

You'll be issued with a unique affiliate link once you've registered. Simply share this with your mates and you'll get a 10% kick back from every participant that uses your affiliate link. 

Find out more here...

Creating a team

You can create a team during the registration process on our Eventrbrite pages. Simply click to register your ticket and select team. You can either create a new team, or join a current team. You can join a current team by searching the team name which your team captain will have sent you.

Once you create a team, you can manage and invite your other team mebers to join this.

Paying for a team

Option 1. Pre-payment (recommended)

To ensure your team all get places in the same wave before they sell out, it is recommended that you book your team places in one go by selecting the pre-pay option. You can select places in different wave times and distances if required.

Follow the on-screen steps and proceed through checkout.

Option 2. Individuals joining a team

It’s recommended you buy spaces for your team in a batch to make sure you’ll all be in the same wave time before it sells out, but if you prefer others to arrange and pay for their entry, this is not a problem.

Insurance and Refunds

I am no longer able to take part in the event. Do you offer refunds?

If you purchased ‘Booking Protect’ during registration, you are entitled to a full refund of your entry fee in accordance with the ‘Booking Protect’ Terms and Conditions.

To claim, please contact Booking Protect directly – full details on how to claim are in the Terms and Conditions.

Entries purchased without ‘Booking Protect’ are strictly non-refundable, however, we do allow you to transfer your race entry to another person up to 7 days prior to the event day. Transfers will not be permitted beyond this date. You can transfer your entry through your registration login on Active.com. There is no charge for this service, however the new participant will be asked to pay the current ticket price. Once payment has been made, the original participant will be refunded their original entry fee automatically. 

If someone else paid for your space on your behalf (i.e. a team captain), we will need to process your refund manually – please contact us to arrange this. It is not possible to transfer to a future event as all the costs involved with your place are immediately allocated.

I have purchased ‘Booking Protect’ – how do I claim a refund?

To claim a refund, go to the ‘Booking Protect’ refund’ page to complete and submit the Refund Application Form. This must be completed as soon as possible after becoming aware of circumstances that may lead you to request a refund, but no more than 45 days after the booked event.

Event Information

What’s the difference between the 5k and 10k route?

The 5k and 10k have different routes and wave times. There are more obstacles in the 10k as it’s a longer distance but we put the most popular obstacles in both routes.

What is the minimum age to take part in the event?

Participants must be 17 years of age on race day to take part.

What should I wear for the race?

Normal gym / exercise kit is ideal. You will be muddy and wet, so leave your new kit at home and throw on your old stuff! Trail running shoes are good, but if you don't mind sliding around a little, an old pair of trainers are perfectly fine. A change of clothes for the journey home, some warm kit and a plastic bag for your dirty kit are essential!

How fit do I need to be to complete this course?

The course has been designed to be achievable, whatever your age or fitness level. Rest assured, The Major’s hand-picked platoon of elite troops will be lining the course to support and guide you with a smile, yells of encouragement, and a helping hand along the way. They might even challenge you if you get too big for your boots! To get in tip top shape for the event, why not try a free BMF class?

If you have any concerns over your health, we suggest that you consult your doctor prior to taking part.

Are spectators welcome?

Spectators play a massive part in making the day a great success, so we encourage as many supporters as possible to join us on event days. As well as free entry and parking, spectators can enjoy our bigger and better 2016 ‘race village’ featuring entertainment, music, drinks, cafes, catering in ‘The Major’s Mess Tent’, and merchandising. There’ll be clear signposting for all the best places from which to watch the race, and plenty of opportunities to take group photos with The Major, who will take personal command of proceedings. 

What facilities are there on site?

Our event village will be buzzing with a party atmosphere, bursting with entertainment, music, drinks, cafes, catering in ‘The Major’s Mess Tent’, and merchandising in marquees.

Facilities include:

Free Car Parking

Male and Female Changing Tents

Kit Storage – For car keys only. Please leave your bulky items with a friend or in your car. Please note that items are left at the owner’s risk.

Toilets

Catering – Hot food and drinks are available to purchase from the ‘Major’s Mess Tent’

Official Merchandise

Volunteering

How do I volunteer at an event?

We are always on the hunt for willing volunteers to help out on event day. As a thank you, we will give you a free entry to the next event, as well as an event t-shirt and goodie bag. Your job may be anything from marshalling an obstacle to helping at registration and handing out medals and t-shirts at the end of the race.  If you are interested in volunteering, please register here

Fundraising

How do I fundraise for The Royal British Legion?

If you would like more information from the Legion, don’t forget to tick the fundraising box when you register or contact us on events@britishlegion.org.uk

By choosing to fundraise for The Royal British Legion you will receive a fundraising pack, free Royal British Legion running top plus support before, during and after the event!

Merchandise

Where can I purchase The Major's stash for race day?

For race day gear and team kit please visit The Major's merchandise store.

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