Your Questions Answered

Race Pack and Amendments

When will I receive my race pack?

You will not receive a race pack through the post. Pre-event information will be sent to you via email before the event.

Your race number will be issued to you as you arrive at the Major’s Barracks so bring your Eventbrite ticket with you – either on mobile or printed.

How can I change my personal details?

You can change your details through your registration login on Eventbrite.

Click ‘Tickets’ on drop down list top right. This will bring up your entry details. Click edit and scroll down to change the details you wish, in this case, personal details.

Once you’ve amended your information, scroll down to the bottom and click save.

Wave time

When you enter, you will be asked to select your preferred start time within an hour slot.

If you would like to run at the same time as someone else, please ensure you select the same preferred time, or register as a group. We will ensure that all groups entered start in the same wave time.

You can change this option at any time through your registration login on Eventbrite.

Click ‘Tickets’ on drop down list top right. This will bring up your entry details. Click edit and scroll down to change the details you wish, in this case, preferred wave time.

Once you’ve selected the right start time range you’d like to enter, scroll down to the bottom and click save.

Team Entries

Creating a team

You can create a team during the registration process. If you are planning on running with others, please create a team and ask members join the team to ensure you are all allocated to the same wave start.

Click ‘Book Now’ on our Major Series website and choose the venue you’re going to. This will take you to the Eventbrite page to purchase your ticket.

Click ‘Tickets’ and select ‘Team’. Then select ‘Create a team’ and choose your team name. This is now live and visible to other participants to join. At this point you’ll receive an email confirm your team creation and your position as Team Captain.

Inviting Team Members

Once you have created your team, you can manage and invite other team members through your team page on Eventbrite.

To access this, login on Eventbrite and click ‘Tickets’ on drop down list top right. Scroll to the bottom and select your team name under the Groups and Fundraising heading.

On your team page, you can invite others to join you by clicking ‘Invite team members.’ Your recruits can then register their own details and buy their tickets.

Team incentives

Listen in Team Captains - The Major is rewarding you for all your efforts rallying the troops with a brand new affiliate scheme! Enlist your own battalion and you’ll get 10% cashback for every one of your mates who sign up. Email to find out more.

Team Places

To purchase team places, or for any other team enquiries, call my Top Brass on 020 8996 2220 or email

Find out more here...

Refunds and Transfers

Refund Policy

Regrettably we don’t offer a refund for your entry ticket as all our costs are allocated when you sign up to order items such as t-shirts and medals etc… This was stated in the terms and conditions of entry you agreed to when registering for the event.

We do however allow you to transfer your entry to another person right up until race day. It is not possible to transfer your entry to another race.

Transferring Policy

To transfer your place, please follow the instructions below:

  • Log into your Eventbrite account and click on your name in the top right corner.
  • On the drop down menu select ‘Tickets.’ This will bring up a list of entered events.
  • Search for The Major event you've entered and click. This will bring up your entry details.
  • Click edit and scroll down to change the details you wish, in this case, to enter the new participants details you are transferring the entry to.
  • Once you’ve selected the right start time you’d like to enter, scroll down to the bottom and click save.


Event Information

What is the minimum age to take part in the event?

Participants must be 17 years of age on race day to take part.

What should I wear for the race?

Normal gym / exercise kit is ideal. You will be muddy and wet, so leave your new kit at home and throw on your old stuff! Trail running shoes are good, but if you don't mind sliding around a little, an old pair of trainers are perfectly fine. A change of clothes for the journey home, some warm kit and a plastic bag for your dirty kit are essential! Check out our blog post for further intel.

How fit do I need to be to complete this course?

The course has been designed to be achievable, whatever your age or fitness level. Rest assured, The Major’s hand-picked platoon of elite troops will be lining the course to support and guide you with a smile, yells of encouragement, and a helping hand along the way. They might even challenge you if you get too big for your boots! To get in tip top shape for the event, why not try a free BMF class?

If you have any concerns over your health, we suggest that you consult your doctor prior to taking part.

Are spectators welcome?

Spectators play a massive part in making the day a great success, so we encourage as many supporters as possible to join us on event days. As well as FREE entry and parking, spectators can enjoy the atmosphere of ‘The Major’s Barracks.’ There’ll be clear signposting for all the best places from which to watch the race, and plenty of opportunities to take group photos with The Major, who will take personal command of proceedings.

What facilities are there on site?

The ‘Major’s Barracks’ will be buzzing with a party atmosphere, bursting with entertainment, music, drinks, cafes, catering in ‘The Major’s Mess Tent’, and merchandising in marquees.

Facilities include:

FREE Car Parking

FREE Kit Storage – For valuables only. Please leave your bulky items with a friend or in your car. Please note that items are left at the owner’s risk.

Catering – Hot food and drinks are available to purchase from the ‘Major’s Mess’ CaféPod will also be onsite handing out FREE coffee to warm your cockles.

Male and Female Changing Tents


Official Merchandise for sale



How do I volunteer at an event?

We are always on the hunt for willing volunteers to help out on event day. As a thank you, we will give you FREE entry to a future event, as well as an event t-shirt and goodie bag. Your job may be anything from marshalling an obstacle to helping at registration and handing out medals and t-shirts at the end of the race. We’ll make sure you get hot food and drink during your shift too. If you are interested in joining the Major’s Troops, please register here


Can I fundraise for another charity?

Absolutely, please enter as normal for your ticket and get in touch with your chosen charity directly to find out what support they can offer.


Where can I purchase The Major's stash for race day?

For branded kit including training tops and hoodies, head to The Major’s Surplus Stores.

For intel on what to wear for race day, check out our blog post

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